L1 Engineer
- Bangalore, Karnataka
- Permanent
- Full-time
Role overview:As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.How you will create impact:Responsibilities:
- Monitoring the implementation & operation of defined controls and recommendations.
- Support all Project & Operations as Level 1 support
- Understand project's working guidelines, technology, framework etc.
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination skills, Monitoring & Reporting.
- Carry out routine activities & checklists.
- Taking ownership of customer issues until resolved, escalated or resolved.
- Monitor service through tools. Available 24X7 for support.
- Strict SLA compliance at all stages.
- 0-2 years of relevant experience in production support.
- Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers) degree from a reputed University.
- Basic knowledge or working on windows and unix platforms.
- Should have good understanding of the commands in Linux
- Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
- Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
- Protocol and Packet analyzers (TCPDUMP, Ethereal)
- Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
- Knowledge on log search using grep commands, extraction of data etc.
- Troubleshoot basic application related issues like server restart, etc
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.Beyond the Bio:
A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.Manager Meetup:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.Hot Seat:
A cultural fit round that includes an overview of the company’s core values and long-term plans.Why TerraPay:TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.Read more about TerraPay