Tech Support - Japanese

Bangalore, Karnataka
Permanent
Full-time

5 days ago
Apply easily

About MUFG Global Service (MGS)Mitsubishi UFJ Financial Group, Inc. (MUFG), headquartered in Tokyo, is one of the world’s leading financial groups with over 360 years of history. Operating through a global network of about 2,000 locations across more than 40 markets and employing around 150,000 people, MUFG provides a comprehensive range of financial services including commercial and trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service is the Global Capability Centre (GCC) of MUFG supporting MUFG entities globally from Mumbai and Bengaluru locations; employing around 2000 staff. For more information, visitJob DescriptionAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquarters in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.MUFG Global Service Private LimitedEstablished in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia PacificAbout the Role:Position Title: Tech Support - JapaneseCorporate Title: AnalystLocation: BengaluruShift Timing: Early Morning Shift (3.30 AM to 1 PM IST)Cabs provided within BBMP LimitJob Responsibilities:

Act as the primary liaison between Japanese-speaking Staff at HQ SOC and English-speaking delivery teams across MUFG, facilitating clarity on business requirements, expectations, and deliverables in both languages.
Assistingwith Security Operations, Incident Management and maintaining effective stakeholder communications.
Identifyingand resolving issues that may arise during the day-to-day operations.
Analyzing data, handling/triaging incidents and interpreting/translating technical issues
Generate reports (daily/weekly/monthly) on KPIs and identify process improvement opportunities.
Utilized tools like SIEM, Proxies, EDR etc. to triage, track, and resolve IT or IT Security Incidents.

Job Requirements:

Bachelor's degree with exposuretoexposure to technology operations
Must have Native/Business-level Japanese (JLPT N1/N2/N3 required) and professional English fluency.
Flexibility to learn and deliver Tier 1/ 2 Security Incident Support to MUFG Global Security Operations Center
At least 1-2 years of experience in IT operations, Technology consulting, Business Analysis, or customer support within tech.
Ability to manage multiple tasks and projects simultaneously.
Ability to communicate effectively with stakeholders, both written and verbal (Japanese is mandatory).
Strong, communication, troubleshooting, and analytical skills, with the ability to work independently or in a hybrid, fast-paced.

Equal Opportunity Employer:The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.

MUFG