Analyst-Risk Management

Gurgaon, Haryana
Permanent
Full-time

7 days ago

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Function Description:Global Services Group (GSG) brings together the company’s external and internal servicing functions.SABESales and Business Enablement (SABE) is an internal servicing team within GSG providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights and forward-looking actions to help drive business performance. In addition to the reporting and insights, the team is also responsible for Sales Incentive Processing for GMNS sales colleagues.Responsibilities:The position provides a unique opportunity for an individual to build his skill across reporting, incentives, and platform management. Specifically, the position will be responsible for development & ongoing delivery of Performance Reporting & Insights Suite, Sales Incentive Processing, and management of incentive platform for Merchant Acquisition within Global Merchant & Network Services. This role places a focus on ability to think analytically and rationally, to synthesize complex data & deliver reporting, incentive calculation for sales colleagues in GMNS business and managing incentive and reporting platform.

Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance
Ensure timely and accurate quarterly incentive calculation for sales colleague
Run/Design incentive calculation model, perform high quality due diligence on the payments for the given portfolio/s
Manage Reporting & Incentive Platform
Ensure strict adherence of control and compliance and related policies
Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
Understand complex operational systems and business intelligence tools, sales
Platforms for developing efficient, insightful products and offerings for customers
Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights
Good communication skills and ability to work with stakeholders across different geographical locations

Critical Factors to Success (Outcome Driven):Business Outcomes:

Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
Ability to interpret insights to derive strong requirements and prioritization based on data.
Strong people relationship building, management and influencing skills
Exceptional verbal, written, and interpersonal communication skills
Engage with key stakeholders to drive initiatives to enhance sales experience.
Automate and standardize reporting processes

Leadership Outcomes:

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world’s best customer experiences every day

Minimum QualificationsPast Experience3-4 years relevant experience with excellent knowledge of Reporting, Incentive Processing and Visualization toolsFunctional

Understanding of sales business process
Exposure to Sales Incentive Plan & Design constructs
Analytics & reporting domain experience

Technical

Analytics & Insights & Targeting
Strong Python, SAS, SQL
Preferred knowledge of XML
Basic Statistical Knowledge: Hive/ML techniques
Advanced data manipulation & automation skills
Data visualization (Tableau, Power BI)

Preferred:

Data Analytics , Automation experience

Platforms

Big Data Platforms: Cornerstone
Visualization Platforms: VBA, Tableau
Advanced MS Office Suites (Word, Excel, Power-point, Access)
Amex Platform Knowledge: CS/ CODL

BehavioralEnterprise Leadership Behaviors

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express

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