Manage warehouse operations and delivering high service levels to ensure that the team delivers results in line with Customers agreed SLA in accordance with network procedures and defined standards. • Over all responsible for receipt, storage & dispatch management as per agreed standard Operating procedure. • Shall be single point contact from DHL to deal with day-today co-ordination with customer. Deal directly with the Customer. • Be fully aware of warehouse activities and take appropriate action to help meet company targets and standards. It is therefore essential that the successful applicant can adapt quickly to changing situations. • Manage Operations by planning and implementing strategies to ensure improvement in both service and performance TAT whilst managing costs. • Must have ability to initiate a proactive management style and anticipate the requirements of the customer. • Shall be fully accountable for regular cycle count, monthly wall to wall count and subsequent stock reconciliation to meet stock accuracy agreed with client. • Be able to introduce Continuous Improvement Programs along with the growing scope of work. • Should be sound with financial numbers and be able to co relate the numbers to operations. • Manage in a high pressure, changing environment with demands from both internal & external customers regionally. • Lead in all aspects of planning the total operation including managing potential problem areas and initiating remedial action related to warehousing and transportation. • Complete administration of warehouse staff/workers, contracted agencies. • Job allocation to warehouse team for efficient operation management. • Resource deployment for timely completion of assigned tasks of day-today activities. • Control & monitoring management for fixed roles and responsibilities of operation team. • Shall be accountable for timely MIS submission. • Shall lead in analyzing periodic KPI reports and reviewing the same with customer for preventive and corrective action.
