Job Description: House Captain Overview: As the House Captain, you will play a pivotal role in maintaining the overall ambiance, functionality, and customer satisfaction of the property. Your primary responsibilities include overseeing daily operations, managing staff, ensuring adherence to protocols, and fostering positive relationships with tenants and guests. You will lead by example, embodying the values of excellent customer service, professionalism, and teamwork. Responsibilities: General Tasks: - Set the tone and ambiance of the property through exceptional customer service and creating a welcoming environment for tenants and guests. - Build and maintain strong relationships with tenants to ensure their satisfaction and retention. - Act as a mediator in tenant disputes, resolving conflicts in a fair and professional manner. - Manage the property's budget, ensuring expenses are within budgetary constraints. - Identify areas for improvement and implement plans to address them. - Continuously improve operational efficiency and streamline processes. - Foster a positive and collaborative team environment among staff. - Develop and maintain a positive reputation in the community through outreach and engagement activities. - Create and maintain rosters for housekeeping and kitchen staff, including their weekly off and daily schedules. - Establish and maintain a repository of all important contact information. - Ensure guests follow property etiquettes and guidelines at all times. Daily Tasks (Day Shift): - Conduct morning inspections of the property to ensure everything is in order. - Respond to tenant requests and concerns promptly and professionally. - Supervise maintenance and cleaning staff to ensure tasks are completed efficiently and to a high standard. - Conduct tours for prospective tenants and address any questions they may have. - Conduct check-in and check-out inspections, ensuring all necessary paperwork is completed. - Lead daily meetings with staff to review tasks and upcoming events. - Handle administrative tasks, such as updating tenant records or scheduling maintenance appointments. - Oversee the operation of the 24/7 fully operational cafe with kitchen. - Manage inventory and supplies for the cafe kitchen. - Order kitchen supplies required for the next day through designated platforms and coordinate with the kitchen staff for collection. - Supervise and train kitchen staff to ensure high-quality food service and kitchen cleanliness. - Ensure all food items and supplies meet health and safety regulations. - Update payments for kitchen supplies in the Profit and Loss sheet at the end of the day. - Regularly update details for offline bookings or inquiries on the Snapshots Sheet. Weekly Tasks (Day Shift): - Conduct weekly meetings with staff to review progress on ongoing tasks and discuss upcoming events or issues. - Conduct regular property inspections to identify maintenance issues and coordinate with vendors and contractors for necessary repairs. - Update tenant records and send necessary communications, such as rent reminders or event announcements. - Review financial records and ensure proper collection and deposit of payments. - Ensure cash payments are deposited into the corresponding bank account. - Coordinate weekly payments to meat vendors. - Monitor and record overtime hours for kitchen and housekeeping staff. Monthly Tasks: - Review and ensure timely payment of electricity and internet bills. - Record and pass on details of holidays and overtime for all staff to the finance team before the end of the month for payroll processing. Qualifications: - Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. - Previous experience in property management, hospitality, or related industry. - Strong leadership and interpersonal skills. - Excellent communication and conflict resolution abilities. - Ability to manage budgets and expenses effectively. - Detail-oriented with strong organizational skills. - Proficiency in Microsoft Office Suite and property management software. - Knowledge of health and safety regulations related to food service is a plus.