Online Sales Consultant (Post Sales)

Weekday AI

  • Mumbai, Maharashtra
  • Rs. 2,50,000-3,50,000 per year
  • Permanent
  • Full-time
  • 16 days ago
Job Description:This role is for one of Weekday's clients
Salary range: Rs 250000 - Rs 350000 (ie INR 2.5-3.5 LPA)
Min Experience: 0 years
Location: Mumbai
JobType: full-timeRequirements:Eligibility Criteria Education, Certificate (Relevant education, achievement & certification)
1. Any bachelor degree is mandatory
2. MS Office certification / part of curriculumKnowledge (knowledge gained in the past for this requirement)
1. Knowledge of Voice & Non-voice
2. Online sales / offline sales / customer service
3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver Skills (Specific job skills required for this job)
1. Communication - Mandatory - Good spoken skills in English & Hindi and any other regional language in addition to this 2. Technology skills - Surfing - Google, WhatsApp, FB etc.
3. Computer operating knowledge
4. Good English writing skills - Mandatory for E-mail and Chat team ExperienceSpecific type or amount of experience
1. 1 - 3 years of relevant experience in voice / non-voice & jewellery industry is preferred
2. Freshers with good communication skills and attitude
3. Customer service background (Eg. banking / e-commerce / service industry) Suitability Criteria Success BehavioursTraits like interpersonal skills
1. Interpersonal Skills
2. Influencing
3. Analytical
4. Pressure Tolerance
5. Enthusiastic
6. Team Player
7. People oriented
8. Team Player
9. Warmth / empathy
10. Organized
11. Interpersonal SkillsPreference / Values / other requirements
1. Ready to work in night shift (Shifts upto 10pm)
2. Ready to work in rotational week-offs (6 days in a month)
3. Extended working hours during festive and season times
4. Shift timing - 9 hours with strict adherence ProfileYour KRA/KPI
1. Communicate with the customer via calls / email and resolve all the post sale queries
2. Addressing all customer queries
3. Following up with the customers
4. Timely responding to the customers
5. Retaining the existing and new customers
6. Coordinate with inter departmental personnel
7. Working on ERP system, Magento, Ameo etc. General

Weekday AI