Junior Product Support

Gameopedia AS

  • Hyderabad, Telangana
  • Permanent
  • Full-time
  • 1 month ago
About UsAt Gameopedia, our journey began in Norway with a simple mission: to be the geeky gamer friend who helps you find the perfect games and offers top-notch recommendations. From humble beginnings, we quickly made our mark, landing our first major customer a year later, one of Norway's largest news publications. This pivotal moment propelled us to expand our operations to India, starting with five passionate gamers working around a dining table in a small apartment.Today, with offices in Oslo and Hyderabad, we serve industry-leading video game data and insights to the biggest companies worldwide, influencing millions of gaming decisions every day. Our evolution from a small startup to an industry leader is driven by our dedication to providing gamers with extraordinary experiences. We are now transitioning into a product company, developing B2B and B2C products that will revolutionize how people engage with games.We are scaling up our operations, and our vision over the next three years is to create extraordinary experiences for a billion gamers every day. Join us in this exciting journey and help us shape the future of gaming!Junior Product Support Specialist (Night Shift)đź“Ť Location: Hyderabad (Remote-first, with weekly in-office meetups)
🕙 Shift: 10:00 PM – 7:00 AM IST (post-training)
💼 Type: Full-time | Junior Level | Gaming IndustryAbout the RoleWe are looking for a highly motivated and detail-oriented Junior Product Support Specialist to join our growing team. This role is ideal for someone who combines strong communication and analytical skills with a passion for gaming—and is comfortable working independently during night hours.You will support our enterprise clients by addressing product issues and service requests. During periods of lower support activity, you’ll contribute to game data operations such as research, taxonomy tagging, and metadata enrichment.This hybrid role offers deep exposure to our internal tools, client ecosystem, and data processes—preparing you for long-term growth in both Product Support and Game Data Operations.Key ResponsibilitiesAct as the first point of contact for client issues during night shift hoursAcknowledge, respond to, and manage SLA-bound support ticketsIndependently resolve queries where possible and escalate appropriatelyMaintain professional and timely client communication * Support operational tasks, including:Game data research and entryTaxonomy tagging and metadata enrichmentDocumentation and structured research initiativesCollaborate with cross-functional teams to ensure client satisfactionWhat We’re Looking ForExcellent written and spoken English communicationAbility to work independently and responsibly during night hoursStrong attention to detail and accuracy in handling dataSolid problem-solving and critical thinking skillsComfortable using G-Suite and AI tools; quick learnerPassion for gaming and staying updated on the industry1–2 years of experience in support roles (client-facing or SaaS preferred)Based in Hyderabad, with availability for weekly in-person meetupsWillingness to work night shifts post-training and adjust schedule as neededBenefitsCompetitive salaryHealth insuranceCasual dress codeDynamic, collaborative work cultureIf you're excited about working at the intersection of gaming, technology, and client support—and want to grow—we’d love to hear from you.Apply now and help us redefine the future of game intelligence and support delivery.

Gameopedia AS