Local Account Manager

Mumbai, Maharashtra
Permanent
Full-time

5 days ago

A culture of purpose: Where will your BCD M&E career take you?As perfectionists, artists, strategic thinkers, and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy?The Local Account Manager is responsible and accountable for retention, strategic development, and management of all assigned markets in delivering the account management function. Responsibility also includes providing excellent client and employee support and exhibiting leadership in the areas of problem resolution, customer service, technology knowledge, and process/policy adherence.The Local Account Manager demonstrates industry knowledge while possessing experience in project management, program implementation, client management and meeting technology.Local Account ManagerFull time, Andheri East. MumbaiResponsibilities:

Ensure strong understanding of client contracts, obligations, and SMMP (Strategic Meetings Management Program) concepts.
Develop annual business plans aligned with regional strategy to strengthen local relationships and evolve into a strategic partner.
Design and execute local business plans, offering strategic and tactical input to support account development, retention, and growth.
Guide and support clients through change management processes, influencing decisions to achieve desired outcomes.
Prepare monthly reports on program spend, savings, and profitability; monitor key income drivers and report forecast variances.
Conduct monthly, quarterly, and annual reviews of business and operational performance.
Review local client account P&L, lead improvement initiatives, manage commercial discussions, and propose pricing adjustments due to material changes.
Collaborate effectively with internal support teams and external client teams; act as primary contact for escalated service issues.
Continuously evaluate and adjust client expectations and service level requirements to ensure satisfaction and alignment.
Maximize use of preferred venues within client companies; ensure visibility of commission rates and negotiate enhanced levels where applicable.
Monitor preferred supplier usage and ensure accurate, timely entry of supplier spend in meeting technology systems.
Stay informed on industry trends, benchmarks, and strategic developments; communicate relevant insights and BCD M&E offerings to clients.
Lead new project implementations, managing the full implementation process.
Foster strong relationships between operations team members and client stakeholders.
Provide support for travel and meetings account management as needed.
Perform additional duties and responsibilities as required, beyond the scope of this job description.

Essential Qualifications:

Minimum of 5 years experience in incentives, event planning, and/or program management
Minimum of 5 years experience in budgeting and managing overall client financial performance
Minimum of 5 years experience in account/client management
Minimum of 5 years experience in operational management
Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook)
Strong organizational and time management skills
Demonstrated adaptability and ability to respond effectively to change
Excellent oral and written communication skills, including public speaking and delivering presentations
Ability to think innovatively, strategically, and conceptually
Proven problem-solving skills, with the ability to anticipate, initiate, and resolve customer or vendor issues
Willingness and ability to travel up to 25%

Preferred Qualifications

Bachelor's degree strongly preferred
CMP (Certified Meeting Professional) or CMM (Certification in Meeting Management) strongly preferred
Experience managing Strategic Meetings Management Programs (SMMP)
Background in business travel operations or management

What we offer you:This is an exciting experience within an international work environment. You'll be working with a great international team of colleagues in a dynamic work environment.Your work location:
Mumbai, IndiaHow to apply:
Is this your next career move? Don't wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.Get to know usBCD Meetings & Events are experts at creating experiences that connect organizations with the people that matter most. With 2,000 passionate people servicing clients in 60+ countries around the world, we offer services across event design, brand experience, meetings management, production and content, venue search and sports travel and hospitality. For more information, visit . BCD Meetings & Events is a division of BCD Group.This position is not open to third-party recruiting agencies.

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