Senior Systems Engineer_Service Management
Publicis Groupe View all jobs
- Gurgaon, Haryana
- Permanent
- Full-time
OverviewWe are seeking a highly motivated and customer-focused Associate Technology L2 to join our Sustain team. The This role involves providing first-line technical support to end-users, logging incidents, and ensuring timely resolution or escalation of issues. The candidate should demonstrate patience, empathy, and a passion for delivering exceptional customer service.
QualificationsYour Skills & Experience:
- Experience with implementation of Cloud Observability such as Azure or AWS or GCP
- Experience with scripting languages like Java, Python, Bash, PowerShell.
- Experience with REST, SOAP, JSON and XML is helpful.
- Experience with Terraform is preferred
- Experience with Container technologies such as Kubernetes, Docker and knowledge of public cloud Azure, AWS, GCP, etc.
- Knowledge of configuring public cloud platforms using Code such as Terraform.
- Knowledge of IT protocols such as HTTP, ICMP, SNMP, WMI, syslog-ng, SSH, etc.
- Understand Databases and Database Performance measurements(e.g. MSSQL, MySQL etc.)
- Knowledge of software development life cycle and Agile methodology (e.g. use of tools like Jira)
- Experience with enterprise tools like ServiceNow, Jira, etc.
- ITSM Process experience (e.g. Change Management, Incident Management etc.)
- Flexible to work in shifts
- Familiarity with Linux and experience working in a shell environment.
- Gender-Neutral Policy
- 18 paid holidays throughout the year.
- Generous parental leave and new parent transition program
- Flexible work arrangements
- Employee Assistance Programs to help you in wellness and well-being.