Field Service Engineer

Bangalore, Karnataka
Permanent
Full-time

1 month ago

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to: Service Team LeaderYour role and responsibilities:In this role, you will have the opportunity to execute service work of medium to high complexity in accordance with ABB work instructions, quality standards, and safety guidelines. Each day, you will deliver reliable customer service, ensure customer satisfaction, and identify opportunities for service business development. You will also contribute by coaching junior engineers and technicians during complex site activities.This role contributes to the Measurement & Analytics Business Area in the India region.Main stakeholders include: Customers, Service Team Leader, Sales, and Product Support Teams.You will be mainly accountable for:Executing installation, commissioning, routine maintenance, and troubleshooting of analytical products such as Gas Chromatographs, FTNIR, and water analyzers.Planning and performing service tasks in a timely and efficient manner to meet customer expectations.Preparing service reports and documentation to ensure clear communication and closure of activities.Supporting material and equipment coordination for effective service delivery.Promoting operational excellence by providing recommendations to improve service processes and customer satisfaction.Our team dynamics:You will join a technically proficient, customer-focused, and collaborative team, where you will be able to thrive and further enhance your technical skills.Qualifications for the role:Graduate in Diploma/B.E. (Electronics & Instrumentation Engineering) from a reputed university.5–8 years of practical experience in Analytical Instrumentation including Gas Chromatographs, FTNIR, continuous gas analyzers, and water analyzers.Advanced problem-solving skills and a customer-first mindset.Proficient in service documentation, planning, and communication with both internal and external stakeholders.Ability to work efficiently or in coordination with cross-functional ABB teams.Fluent in English and capable of clear technical communication with customers.More about us:ABB's Measurement & Analytics division is among the top manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is committed to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process.
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