Client Service Analyst

Deutsche Bank

Gurgaon, Haryana
Permanent
Full-time

2 months ago

Job Description:Job Title: Client Service AnalystLocation: Gurgaon, IndiaRole Description

Cash transaction processing and verifications
SA/CA/ Demat account opening KYC screening
Account maintenance and customer instructions processing
To Handle Customer Walkins and resolve their queries
To handle legal correspondence within the defined timeframe
To process Inward and Outward remittances within RBI framework

What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
Ensure complete resolution to all customer queries and submission of all the customer instructions with 100% accuracy.
Ensure accurate checking/transmission of Inward remittances including exchange rates
Ensure accurate checking/submission of account opening documents w.r.t KYC Policy.
Effective service delivery by reducing customer turnaround time.
Ensure NIL operational losses / compensation to customer due to any incorrect communication.
Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
Any suspicious transaction/activity must immediately be reported to the supervising officer.
Overall upkeep of desk as per clean desk policy standards.

Your skills and experience

At least 5-7 years of relevant experience in a bank or financial institution of repute
Should Be a Post Graduate (MBA preferred)
Certification in NCFM Series (Demat Operation)/ FEDAI is an added advantage

How we’ll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teamsPlease visit our company website for further information:We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Deutsche Bank

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