Customer Connect Act as the daily point of contact for all end-to-end P2P matters, serving as a liaison between requisitioners, team leads, budget holders, buyers, suppliers, and PSC Operational teams within GES across 1-4 locations (depending on size). Lead regular customer meetings with local teams (e.g., requisitioners, budget holders) to ensure smooth P2P operations in purchasing and accounts payables. This includes driving Invoice Performance Meetings. Participate in customer management meetings with site leadership, presenting a unified point of contact ("one face to the customer"). Maintain and improve gatekeeping standards by guiding stakeholders on appropriate procurement channels and vendor selections. This includes support for P-cards, T&E cards, "Approved Invoice Only" processes, and enhancement of catalogs and price lists. Provide second-line support to purchasing assistants/specialists and AP specialists/associates. Handle tickets escalated by purchasing/AP teams from vendors and internal customers regarding purchase orders and invoices. Manage P2P complaint resolution, particularly for medium to high-impact issues (e.g., PO or invoice discrepancies). Provide reporting input to stakeholders for evaluation. Create and maintain vendor master data. Conduct (re)training for requisitioners and provide key user support as needed. Leverage data analytics and dashboards to continuously optimize P2P and AP processes. Initiate programs and projects within PSC. Coordinate and manage small-scale changes aligned with the agreed P2P process improvement plan. Evaluate, prioritize, and authorize changes or enhancements to the P2P process. Participate in P2P-related projects where applicable (e.g., acting as Implementation Manager for assigned sites within the region). Experience in P2P processes being purchasing and/or accounts payable (>5 years) Experience with customer-facing roles (>2 years) Experience in co-operation with different types of organization and different hierarchy levels (>2 years)
