Service Head- Vijaywada

• Develop strategy for the after sales business in line with business plan by taking inputs from the market and in line with the service capability, capac
• ity and AMPL after sales revenue goals.
• Develop short and long-term goals for the after sales team.
• Responsible for the Labor revenue, Parts, Body Shop revenue and profitability.
• Define the targets for the each of the revenue generating verticals under after sales and ensure they are met.
• Increase the market share, after sales volumes, revenue and increase the profitability.
• Strategize and build new business development initiatives to reach the target assigned.
• Drive and implement standard after sales/ service processes for the team to follow and to ensure standard delivery.
• Understand and continuously research on the competitor after sales offerings and introduce new customer offerings for better service sales.
• Strengthen the service organization by continuously benchmarking against industry best practices.
• Drive process excellence and quality service to the customer.
• Define and drive metrices to track the effectiveness of the service /after sales support rendered to the customer.
• Gather the customer feedback to improve the service process and customer experience.
• Collaborate with the marketing team to attract more customers for after sales.
• Build plans and ensure their implementation to maintain the brand loyalty for servicing.
• Develop and invest in continuously training professionals in the after sales team.
• Foster and build the values of AMPL.
• Build strong practices to ensure no unethical practices take place.
• Participate and drive various organization wide initiatives.

Antal International