Associate Relationship Manager - Affluent-BRANCH BANKING-Service

Kotak Mahindra Bank

  • Ahmedabad, Gujarat
  • Permanent
  • Full-time
  • 23 days ago
Job Category: KMBLDegree Level: Bachelor's DegreeJob Description:Job Description 1 Job Role Associate Relationship Manager
2 Organization Retail Liabilities -Kotak Mahindra Bank
3 Location
4 Work Location
5 Grade M2 / M3
6 Work Experience 2 - 5 YearsJob DescriptionPrincipal Responsibilities:
  • Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.
  • Ensure strict adherence to regulatory requirements for Affluent customer segment.
  • Coordinate with internal teams - CPC/RPC/Investment desks for execution of service requests of Affluent customers.
  • Manage complaints and ensure resolution within TAT.
  • Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
  • Deliver performance on service-quality scorecard
  • Visit Customers for service related and profilers.
Skills and Requirements:
  • Excellent communication skills with customer service orientation
  • Courteous, patient and polite
  • Team player
  • Knowledge of Microsoft Excel
  • Understanding of banking norms and processes
  • Minimum qualification - Graduate

Kotak Mahindra Bank