Who We Are Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a Product Support Engineer in Acqueon you will . Acqueon is growing company in a fast-paced technical environment where we provide products that help our customers provide awesome customer experience to their customers. The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products. The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers. You will primarily work remotely but there's opportunities to work onsite too. You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. You will use what you have learned to implement, configure, and test the Acqueon software in the customer's environment. Training and supporting user testing are the last steps before you get to see the fruits of your labor move into a production setting. If you are passionate about using technology to solve problems and helping customers get value from their product investment, we want to talk to you! As a Product Support Engineer in Acqueon you will need . Understand omni channel communication technologies and their role in the contact center Good listening and comprehension skills. Quick on your feet while consultatively working with the end customer to implement the solution A natural ability to dig in and resolve technical issues in structured manner Have a commitment to excellence in taking care of our customers and expect the same from others Windows operating systems, MS SQL, IIS, and VM Ware Familiarity with IP Networking, SQL, and RestAPIs Experience with deploying products in cloud platforms (AWS, Azure, etc.) Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys Previous experience with outbound contact center products is a plus Key Skills Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis