hospital receptionist

• Proven ability to deliver exceptional customer service to patients and visitors, fostering a welcoming and professional atmosphere. (Mandatory skill)
• Proficiency in using Electronic Health Records (EHR) Systems to accurately enter and maintain patient information.
• Experience with Appointment Scheduling Software to efficiently coordinate patient appointments and manage calendars.
• Knowledge of Patient Management Software to assist in the seamless organization and maintenance of patient records.
• Familiarity with Billing and Coding practices to support accurate and timely processing of patient charges and reimbursements.
• Understanding of HIPAA Compliance to ensure patient confidentiality and the secure handling of sensitive information.
• Capability to operate multiline phone systems, ensuring prompt and courteous communication with patients and staff.
• Competency in Microsoft Office Suite, including Word, Excel, and Outlook, for efficient administrative support tasks.

• Greet patients and visitors upon arrival, providing directions and addressing inquiries in a professional manner.
• Manage patient check-in and check-out processes, ensuring accurate data entry and verification of personal information.
• Schedule and confirm patient appointments, coordinating with healthcare staff to ensure optimal time management.
• Handle phone calls with professionalism, directing calls to the appropriate departments and taking messages as needed.
• Maintain and update patient records accurately, ensuring compliance with hospital policies and legal standards.
• Assist in billing processes, verifying insurance information, and processing payments as needed.
• Ensure the reception area remains tidy and organized to provide a welcoming environment for patients and visitors.
• Collaborate with other departments to facilitate smooth communication and enhance patient care experience.

Expertia AI Technologies