Sr Systems Support Engineer
Altera Digital Health View all jobs
- Mumbai, Maharashtra
- Permanent
- Full-time
- Configures, maintains, and operates routers, switches, firewalls, load balancers, and monitoring tools
- Installs physical equipment, connects cabling, organizes communication racks, and powers devices per documentation
- Proactively monitors network infrastructure using monitoring tools, responds to alerts, and maintains updated topology documentation
- Mentors, coaches, and shares knowledge with junior team members
- Acts as an escalation point for complex incidents and requests
- Independently handles routine network service requests, access provisioning, and documentation
- Troubleshoots and resolves major incidents, leads outage bridges, and performs root cause analysis
- Owns end-to-end network infrastructure projects (design, implementation, testing, and handover)
- Develops subject matter expertise in domains such as datacenter networking, firewalls, load balancing, or cloud networking
- Collaborates with senior engineers on large-scale infrastructure projects
- Designs, deploys, configures, and troubleshoots Azure and AWS cloud networking solutions
- 6+ years of experience in core Networking and Security
- Strong experience in data security operations (administration, configuration, troubleshooting, and design)
- Hands-on experience with multi-vendor firewalls (Checkpoint, Cisco ASA, Cisco Firepower, Fortinet, SonicWall, Palo Alto)
- Experience with security tools such as WAF, NIPS, Firewall Analyzer, and DDoS protection
- Strong understanding of L3 routing protocols (OSPF, BGP)
- Experience with multi-vendor environments (Whitebox is a plus)
- Solid knowledge of networking technologies: TCP/IP, DNS, BGP, OSPF, EIGRP, MPLS VPNs, VXLAN, Multicast
- Experience with DMVPN, IPSEC, and encryption standards
- Strong hands-on experience in deployment, configuration, and troubleshooting of Microsoft Azure networking services, including:
+ Network Security Groups (NSG) and Azure Firewall policy configuration and troubleshooting
+ Azure Load Balancer (L4) and Application Gateway (L7) setup, tuning, and issue resolution
+ Azure Front Door and Web Application Firewall (WAF) configuration and debugging
+ VPN Gateway (Site-to-Site, Point-to-Site) and ExpressRoute deployment and troubleshooting connectivity issues
+ User Defined Routes (UDR) and Network Virtual Appliances (NVA) configuration and routing issue analysis
+ Azure DNS, Traffic Manager, and Network Watcher for diagnostics and monitoring
- Strong experience in troubleshooting Azure network issues, including:
+ Routing misconfigurations and asymmetric routing
+ NSG/Firewall rule conflicts and traffic drops
+ Load balancing and application gateway backend health issues
+ VPN/ExpressRoute latency, packet drops, and tunnel failures
- Experience designing and implementing hybrid cloud connectivity (On-prem to Azure)
- Strong understanding of Azure network security architecture and best practices
- Experience with high availability, failover, and disaster recovery design in Azure networking
- Hands-on experience with Infrastructure as Code (IaC) using ARM templates, Bicep, or Terraform
- Knowledge of AWS networking and architectural principles
- Experience with network automation using Python, Shell scripting, YAML
- Familiarity with DevOps practices and CI/CD pipelines
- Bachelor’s degree in Engineering or related discipline (or equivalent experience)
- Preferred certifications:
+ Security+
+ ITIL Foundation
+ Microsoft Azure Fundamentals / Azure Network Engineer AssociateKey Skills:
- Strong consulting and communication skills
- Ability to work with internal and external stakeholders
- Strong analytical and problem-solving abilities
eQuest