Engineer-PPP Service

Canon India Pvt Ltd

Madurai, Tamil Nadu
Permanent
Full-time

10 days ago
Apply easily

EducationEngineering/Diploma in Electronics/ Electronic & CommunicationExperience2-5 yearsSkills & Knowledge * Technical bent of mind

Knowledge acquired through specialized trainings on repair of production products
Hands-on repair of production products
Strong troubleshooting skills
Fair communication skills
Decision making

Industry PreferenceHi-Tech/Office Automation/IT/Production PrintingPosition purposeThe position is responsible for hands-on repair and maintenance of production printing productsJob DutiesInstallation and maintenance of production printing machines

Timely installation of new products, training of administrators and provide demo on request from sales team
Preventive/predictive maintenance of machines
Understand the issues with the product and use specialized trainings to resolve customer complaints by providing appropriate technical support
Coordination with HO/Central warehouse/Sales/Service team for spare parts etc.
Responsible for quality of calls, achieveexpected productivity and Turn-Around-Time (TAT)

Customer Support

Build good relationship with clients thus improving customer retention and satisfaction
Assess needs, probe, and enhance contract penetration with customer
Monitor and improve print volumes in the assigned territory

Innovation & CreativityAnalyzes existing processes & practices from improvement perspective.Is able to think of effective changes and makes suggestionsRecognizes & builds on new ideas, and looks at them objectivelyIs able to shortlist ideas, analyse advantages & disadvantages of approaches by integrating informationCommunicationArticulates with adequate clarity of situation.Understands & shares the context.Listens first with an intention to understand, repeats, paraphrases and seeks feedback to ensure others have understood the point of view.Result OrientationSets stretched goals / objectives aligned with departmental objectivesDelivers results as per agreed timelines & finds ways to overcome challengesDisplays accountability for one's actionsFollows the concepts of OPDCA for achieving resultsHas a commitment towards learning and self-developmentCustomer FocusDetermines customer needs and expectations by clear communicationBuilds relationships by being polite & prompt while dealing with customersGoes the extra mile to delight customersAbides by company's policies. Seeks approvals where customer needs are beyond the policy frameworkPHYSICAL DEMANDThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Mobility –

Have to move frequently outside the office in field to meet customers for machine servicing. Need to meet minimum 3 customers a day
Hand, wrist, finger movement while using laptop, work on big machines.
It’s a remote role- travel to customers place directly from home

Vision –

Work involves making decisions based on visual cues, word documents, excel sheets,, reading mails from stakeholders and customers, reports, excel database on laptop
Deciphering body language of customers, employees during dialogues
Ability to Hearing –

Significant work involves making decisions on auditory inputs like listening to people face to face or over phone or video calls on a day-to-day basis.
Ability to hear, understand, and distinguish speech while speaking to internal and external stakeholders
Engage in long conversation with stakeholders and customers
Cognitive –

Work involves making complex decision making based on people interactions, and subjective issues related to sales deals. Work involves processing data or information on business deals with customers and with support functions like accounting, credit, service etc
Speech –

Significant amount of work involves speaking clearly so listeners (employees, customers) can understand

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsDISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Canon India Pvt Ltd