Job Summary: Team Leader - Insurance to manage and lead a team in our branch. The ideal candidate must have a strong background in the BPO insurance domain with at least 3 years of leadership experience.Key Responsibilities:- Lead and manage a team handling insurance-related processes.- Drive performance to meet/exceed KPIs and targets.- Provide ongoing coaching, feedback, and training to team members.- Ensure operational excellence and adherence to compliance and quality standards.- Address team escalations and resolve client issues effectively.- Monitor daily operations and generate performance reports.- Coordinate with internal departments for process improvements.Candidate Requirements:- Experience: Minimum 3 years in the insurance sector as a Team Leader in a BPO environment.- Age Limit: 25 to 35 years- Education: 12th pass with relevant experience OR Graduate in any discipline- Language: Proficient in English & Basic Hindi- Gender: Open to Male & Female candidates- Shift: Day Shift (09:30 AM - 06:30 PM)- Working Days: Monday to Saturday (Sunday Off)Salary & Benefits:- Salary: Up to - 35,000/month (Negotiable based on experience)- Incentives: Attractive performance-based incentives- Annual increment and appraisal policies- Health Insurance- Provident Fund, PT & ESIWhy Join Call 2 Connect?- Work in a reputable BPO firm specializing in the insurance sector- Clear career growth path with regular performance reviews- Supportive and professional work culture- Day shift job with work-life balance (ref:updazz.com)