
Data Science Delivery Lead (Pharma)
- Bangalore, Karnataka
- Permanent
- Full-time
- Accountable for delivery quality for all the projects in the account.
- Ensures that client deliverables provide material value or impact to client's businesses, thereby maintaining high levels of contract renewal probabilities.
- Ensures process for identifying potential risks are in place. Mentors project leaders in the account to develop strategies to mitigate risks.
- Builds and maintains strong relationships with clients, understands their needs, manages their expectations, and strives to make them successful in their roles.
- Leads Monthly Business Reviews with clients and consciously and regularly seeks feedback from clients on the team's performance.
- Builds and leads high-performing project teams. Provides guidance, mentoring, and coaching to team members. Promotes a culture of collaboration, innovation, and continuous learning.
- Provides both business and technical guidance to the delivery team.
- Looks for improvements in delivery processes, actively seeks buy-in on the improvements from peers and managers, implements them in the team and monitors their adoption.
- Ensures that necessary structures, processes, KPIs, scorecards, etc., to ensure quality delivery standards, are adopted as a way of working by everyone in the account.
- Engages clients in strategic conversations shows thought leadership.
- Manages account delivery within the financial levers that help maintain EBITDA. These levers include Gross utilization, recommended designation mix, and billing Project delivery leads where possible.
- Project management methodologies and tools
- Probability and Statistics
- Practical Machine Learning, including key pitfalls and approaches to address them.
- SQL and Python
- MS Office applications - Excel and PowerPoint
- Strong business acumen with an ability to assess financial impact of decisions - both in the operations of running the delivery team and in the context of delivering solutions to clients.
- Ability to recognize pragmatic alternatives vis-à-vis a perfect solution and get the delivery teams on-board to pursue them, balancing priorities of time with potential business impact.
- Strong people skills, including conflict resolution, empathy, communication, listening, and negotiation.
- Leadership and mentorship to the delivery team.
- Ability to storyboard presentations effectively and hold conversations with senior executives in client businesses.
- Self-driven with a strong sense of ownership.
- Solution proposals, collaborating with growth, customer success and central solutioning functions.
- Ability to hold conversations with senior and C-suite level executives in client businesses.