Client Services Project Analyst

Pune, Maharashtra
Permanent
Full-time

7 days ago

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Job Summary:A Project Analyst (PA) at Epiq will serve to be the primary internal process monitor for the Client Services (CS) department. The PA will assist the Project Manager (PM) in tracking, organizing, processing, and promotion of client supplied data and workflows. The PA’s duties will include serving as the primary keeper of project reporting on client projects, a daily point of contact for client requests, and queue manager of client priorities.Essential Job Responsibilities

Work as the single point of contact on daily requests from multiple parties on various matters and escalate to the Project Manager as necessary.
Draft processing statements of work and Playbook(s) to be used by other departments in executing their portions of a project
Obtain, examine, and prepare client data for processing
Process data through Relativity Processing application
Troubleshooting and routine support of Relativity Processing and Workspace(s).
Utilize downtime to assist CS department in routine client requests.
Interpret client needs and PM instructions in order to accurately and efficiently pass them on to other operational groups
Assist in troubleshooting and resolving any client issues with delivered or hosted data
Monitor and report on the progress of client projects through the multiple departments at Epiq

Qualifications & Characteristics

Bachelor’s degree (B.Tech or equivalent) required
Minimum 3+ years of experience in eDiscovery Client Services, Processing, or Hosting
High technical aptitude with database programs, text editors, and review platforms
Proficient knowledge of Relativity Processing
Working knowledge of Relativity including, but not limited to: Fields, Choices, Views, Layouts, RDC – Import/Export, Searching, STRs, and Imaging/OCR Sets
Highly organized and able to monitor and effectively record progress of multiple processes
Availability to work extended hours as needed when client project loads increase
Must be comfortable working in US business hours.
Flexible working in any shift as per business requirements, including weekends.
Possess excellent customer service, interpersonal, and communication skills
Ability to manage multiple tasks with excellent follow-through, professional communication, and attention to detail
Proven ability to work well in a team-based environment
Available to work on-call periodically during the week and on occasional weekends
Ability to sit for extended periods of time

Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Click to learn about Epiq's Benefits.Epiq Leadership CompassFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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