System Admin, Sr
Stefanini View all jobs
- Hyderabad, Telangana Noida, Uttar Pradesh
- Permanent
- Full-time
- Monitor and analyze M365 environments and services to maintain service quality in line with Stefanini values and client agreements.
- Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery.
- Provide Level 3 technical support and platform administration for M365 Services including:
- Hybrid Exchange Server infrastructure
- All other M365 Collaboration Services part of M365 licenses (Viva, Loop, Forms, etc.), M365 Copilot
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Azure AD / Entra ID
- Report operational issues, risks, and concerns to operational or account management as needed.
- Coach more junior team members
- Perform advanced troubleshooting using Microsoft 365 admin portals, PowerShell, and diagnostic tools.
- Manage and troubleshoot:
- Mail flow and transport rules
- End User issues related to M365 services
- Monitor M365 Service Health
- Work with Microsoft Support on Platform related issues
- Teams policies and voice configurations
- SharePoint permissions and site issues
- Identity and authentication issues (MFA, Conditional Access, SSO)
- Ensure strict adherence to client-specific policies, practices, and procedures at all times.
- Maintain a continuous learning mindset, staying up to date with best practices and new developments in the industry.
- Contribute ideas to improve existing processes, tools, and team performance.
- Actively share knowledge, expertise, and best practices within the team to support growth and consistency.
- Assist team members during escalations or complex issues, promoting teamwork and knowledge transfer.
- Handle incidents, service requests, and problem records through the ticketing system in accordance with SLA and priority definitions.
- Regularly report on task progress, operational issues, and challenges to the line manager.
- Provide suggestions to optimize service delivery and operational processes.
- Proficiency in English (spoken and written) is essential.
- Availability to work rotational 12x5 rotations with on-call.
- Experience working with Microsoft 365 Admin Center and related service portals.
- Understanding of Exchange Online administration (mailboxes, mail flow, distribution groups).
- Basic administration of Microsoft Teams policies and collaboration features.
- Familiarity with SharePoint Online / OneDrive permissions and sharing models.
- Understanding of Microsoft Entra ID (Azure AD) concepts such as:
- Identity management
- MFA
- Conditional Access (basic understanding).
- Experience working within ITSM frameworks (ITIL knowledge is a plus).
- Ability to manage incidents, service requests, and escalations through a ticketing system.
- Experience working with SLAs, priorities, and escalation procedures.
- Ability to troubleshoot Microsoft 365 service issues using logs, diagnostics tools, and PowerShell.
- Experience troubleshooting authentication and identity related issues (MFA, login failures, account synchronization, permissions).
- Familiarity with core technologies such as:
- Microsoft 365
- Active Directory
- Exchange
- Microsoft Teams
- Windows Server & Client OS
- DNS
- Mobile operating systems (iOS/Android).
- Strong analytical skills and a proactive, problem-solving mindset.
- Customer-oriented attitude with the ability to prioritize and manage tasks in a dynamic environment.
- Insight into Stefanini's business and service delivery models is a plus.
- Demonstrated ability to adapt and remain flexible in a fast-paced, changing environment.
- Certifications such as the following are considered an advantage:
- Microsoft MS-900 - Microsoft 365 Fundamentals
- Microsoft AZ-900 - Azure Fundamentals
- MS-900 - Security Compliance and Identity Fundamentals
- Optional but good:
- Experience supporting enterprise environments with large user bases.
- Experience providing remote troubleshooting and user support.