Front Office Executive

Jones Lang LaSalle

Gurgaon, Haryana
Permanent
Full-time

17 days ago

What this job involvesJob AimFront office executive, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the working hours. He/ She also will be accountable for proper usage and functionality of the technologies implement at siteFront Office Operations

To provide management advice for Front Office management for escalated issues during the shift.
To ensure immediate response to all priority calls during the shift and follow escalation process
To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep

Competencies▪ Excellent communication skills.▪ Strong customer service drive.▪ Outstanding problem solving skills.▪ Able to work flexible hours.▪ Quick learner and ability to motivate self.▪ Proven working experience as a guest relation Executive.▪ Confidently able to present to clients.▪ Hands-on experience in using visitor management software and MS office.▪ Strong team player within a customer service team environment.ResponsibilitiesKey Operations delivery▪ Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.▪ Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.▪ Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.▪ Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.▪ Ensure Accenture specific processes/manuals is followed▪ Visitor admission is properly authorized▪ Maintained visitor log book and book taxis if required▪ Assisting with special needs for visitors with disabilities.Workplace Operating Playbook▪ Ensuring basic cleanliness of lobby, lifts and public area.▪ Ensure the laptop details are scanned and check for Govt. ID・s.▪ Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.▪ Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival▪ Client safety and security protocols are followed▪ Daily reconciliation & shredding of daily badges.▪ Participate in Emergency Evacuation procedures including crisis management and business continuity.Performance objectivesHandling the tasks pertaining to soft services as per operation needSounds like you? To Apply you have to :Key skills

Resource should have knowledge of facility office management.

Customer satisfaction.

Employee specification

Graduation and above

What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site –Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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