AVP - GTM
- Mumbai, Maharashtra
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of AVP, Go to Market Operations - India
We are seeking a strategic and results-driven leader to oversee Commercial Operations and Marketing Operations for clients in the financial services space. This role is pivotal in driving operational excellence, client satisfaction, and transformation across various workstreams. The ideal candidate will bring deep expertise in managing cross-functional teams, optimizing delivery processes, and leading P&L for key accounts.
Responsibilities
- Lead and manage India GTM team, including hiring, training, coaching, and performance evaluation.
- Plan and monitor the day-to-day execution of numerous Commercial & Marketing Operations processes, consistently assess all processes for potential optimization paths, and resolve any issues that affect delivery.
- Ensure team compliance with client’s standards, regulations, and ethics.
- Scale team as appropriate through targeted recruiting efforts and adjust alignment of responsibilities based on the needs of the business.
- Drive transformation and productivity goals for the group and identify areas for technology enablement.
- Commercial Ops,
· Influence and leverage global sales performance and revenue credit reporting via the firm’s Salesforce CRM and Microsoft Dynamics ERP systems, including custom reporting based on the specific needs of client service stakeholders.
· Experience in firm-wide reward or sales incentive programs.
· Salesforce functional skills (particularly the ability to suggest enhancements for opportunities)
· Drive and expand various evergreen sales enablement initiatives, including general Salesforce CRM onboard training and client data analysis that correlates Salesforce conversion value to Dynamics revenue.
· Collaborate with client service stakeholders to define and measure progress against commercial goals and KPIs and continually develop new reports and dashboards clearly evidencing commercial performance and trends.
· Support the firm’s strategic account program with analysis and insights based on comprehensive sales activity measurement.
- Marketing Ops,
· Lead conversations with the client on critical Marketing transformation initiatives and ensure delivery
· Plans and oversee marketing initiatives as per the client needs while ensuring the team is meeting agreed SLA’s
· Experience in driving customer journey programs thereby optimizing the sales funnel positively
Qualifications we seek in you!
Minimum Qualifications
- Relevant years of experience in Sales and Marketing Operations with a minimum of 10 years in management roles.
- Significant experience managing commercially focused teams in multinational corporations and/or professional services firms. Experience leading teams working 24/5 is an advantage.
- Exceptional team management, project management, and time management skills.
- Superior presentation and written communication ability with an emphasis on business writing.
- Proven track record of inspiring team innovation across multiple areas of responsibility.
- Proven track record of adopting Lean and/or Six Sigma methodologies to drive process improvement and increase efficiency.
- Substantial Salesforce or equivalent CRM experience is essential.
- Advanced Microsoft Excel and PowerPoint skills are strongly preferred.
- Advanced Power BI or equivalent reporting experience is an advantage.
- Bachelor’s degree (Masters desirable) in English, Business, Management, or equivalent field.
- Work hours must overlap with U.S. Eastern Time. Standard team hours are 2:00-11:00 IST.
- Ability to travel as and when required.
- Transformation, Marketing Ops
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.