Executive - Customer Support (0-1 yrs) Pune/Mumbai (After-Sales/Customer Service)
DBS MINTEK PVT LTD
Pune, MaharashtraMumbai, Maharashtra
Permanent
Full-time
29 days ago
Customer support executives ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience.Also known as a customer service executive, customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.- Managing a team of representatives offering customer support.- Overseeing the customer service process.- Resolving customer complaints brought to your attention.- Creating policies and procedures.- Planning the training and standardization of service delivery.- Selecting and hiring new staff.- Monitoring the work of individual representatives and of the team.- Conducting quality assurance surveys with customers and providing feedback to the staff.- Possessing excellent product knowledge to enhance customer support.- Maintaining a pleasant working environment for your team. (ref:updazz.com)