Specialist Program Manager

• Program Planning and Strategy:

• Define program objectives, scope, and deliverables in alignment with organizational goals.
• Develop detailed program plans, including timelines, resource allocation, and budget estimates.
• Execution and Delivery:

• Oversee the execution of products within the program, ensuring alignment with the program goals.
• Coordinate cross-functional teams, including product managers, technical managers, DevOps, tech writers etc.
• Monitor program progress and performance, identifying and mitigating risks to ensure successful delivery.
• Stakeholder Management:

• Act as the primary point of contact for product stakeholders, providing regular updates and addressing concerns.
• Foster strong relationships with internal and external stakeholders to facilitate program success.
• Manage stakeholder expectations and ensure alignment with program objectives.
• Resource Management:

• Identify and address resource constraints, adjusting plans as necessary to maintain program momentum.
• Reporting and Documentation:

• Prepare and present regular program status reports to senior management and other stakeholders.
• Maintain comprehensive program documentation, including plans, schedules, risk assessments, and performance metrics.
• Continuous Improvement:

• Identify opportunities for process improvements and implement best practices to enhance program efficiency.
• Encourage a culture of continuous learning and improvement within the program team.

• Overall 10+ years of industry experience.
• Minimum ~6-8 years of experience in program management, with a proven track record of leading successful programs.
• Experience in Contact Center or SaaS domain is preferred.
• Demonstrated ability to manage large-scale programs with multiple projects and stakeholders.
• Bachelor's degree in business administration, Management, Engineering, or a related field. Master's degree preferred.

• Proven experience as a Program Manager or similar role, with a track record of successfully managing complex programs.
• Strong knowledge of project and program management methodologies, tools, and techniques.
• Experience in managing budgets, resources, and timelines effectively.
• Excellent leadership, communication, and interpersonal skills.
• Ability to navigate and resolve complex issues and conflicts.
• Proficiency in project management software (e.g., Microsoft Project, Jira, PowerBI, EazyBI) and Microsoft Office Suite.

• PMP, PgMP, or other relevant certifications are highly desirable.

NICE Systems