Assistant Manager Technical Support Engineer

• Providing Level 2 & Level 3 technical support for access control, CCTV, and security solutions.

• Troubleshooting and resolving issues related to access control systems, including software and electrified hardware.

• Conducting root cause analysis (RCA) and providing immediate resolutions.

• Assisting system integrators with installation, commissioning, and maintenance of security systems.

• Collaborating with the Business Development team to provide pre-sales support, including design, BOQ preparation, Customer POC’s, and compliance checks.

• Supporting the business development team in expanding security solutions and customer base.

• Conducting technical training for internal teams, business partners, and system integrators.

• Providing certification training on access control and security solutions.

• Assisting in competency development for service teams and partners.

• B.E. in Electronics & Instrumentation Engineering or related field.

• Certifications in security systems or technical support (preferred).

• Knowledge of other related ELV systems like CCTV, BMS, PA, etc.

• Understanding of electrified locks, drop bolts, EM locks, and SVP locks.

• Strong knowledge of networking, security protocols, and integrations with Active Directory.

• Excellent problem-solving and troubleshooting skills.

• Strong collaboration and stakeholder management.

• Quick learner with the ability to work in fast-paced environments.

2COMS