Sr Technical Engineer Manager - Azure

Mumbai, Maharashtra
Permanent
Full-time

6 days ago

It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description:Sr Technical Engineering ManagerWe’re seeking a hands-on Technical Engineering Manager with deep expertise in Microsoft Azure to lead a team of cloud engineers focused on troubleshooting, performance optimization, and operational excellence. This role blends strategic leadership with technical depth—ideal for someone who thrives in fast-paced environments and enjoys solving complex challenges.Team Management

Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers
Foster a culture of accountability, learning, and continuous improvement
Conduct regular performance reviews and skill development planning

Operational Excellence

Define and monitor KPIs such as MTTR, ticket volume, and CSAT
Drive automation of diagnostics and resolution workflows using Azure-native tools

Ensure compliance with security, privacy, and governance standards

Cross-Functional Collaboration

Partner with Product, Engineering, and SRE teams to align support with platform goals
Coordinate with global support teams to share best practices and insights
Represent the support function in strategic planning and roadmap discussions

Technical Leadership

Lead a team that troubleshoots and resolves Azure-related incidents, outages, and performance issues
Serve as escalation point for high-impact customer Azure issues across networking, storage, compute, and identity
Ability to work with customer base via phone and email for escalations or day to handling

Stakeholder Engagement

Present weekly insights, trends, and recommendations to leadership
Advocate for customer-centric solutions and proactive support strategies

Required Skills & Qualifications

5+ years of experience in cloud engineering or technical support, with a focus on Azure
3+ years in a leadership or management role

Strong troubleshooting skills across Azure services (VMs, Networking, Storage, Identity, etc.)
Proficiency in Azure CLI, PowerShell, and diagnostic tools (e.g., Azure Monitor, Log Analytics)
Experience managing technical teams and driving operational excellence
Excellent communication and stakeholder management skills
Azure certifications (e.g., AZ-104, AZ-305, AZ-500) strongly preferred

Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking

Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure

Strong understanding of web technologies, integrations, or system architecture

Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases

Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL

Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP

Basic understanding or experience working on Linux environments

General understanding of technologies on Apis webservice: JSON, REST, OAuth,..

Flexibility working some weekends and later hours to help fulfil a 24x7 business

Ingram Micro

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