Assistant Manager - Facility Management
Larsen & Toubro
- Mumbai, Maharashtra
- Permanent
- Full-time
- Pleasant, process & result oriented, Scheduling and staffing of manpower, available round the clock
- Tracks & maintains maintenance schedules, prepare & share DMR/MMR/Fitout report.
- Inventory Report/Complaint Tracker/Breakdown Tracker/Incident Report/AMC tracker, Innovative toward energy efficiency & cost control
- Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any.
- Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises.
- Efficient governance of assign operational budget & keeping the expenses under tolerance
- Shall manage the entire building operations in co-ordination with outsourced team
- Synching with cluster SME for any kind of guidance, troubleshooting & clarity on governance checks
- Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS & MMR are scheduled as per defined frequency
- Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.
- To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
- Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises.
- Shall be responsible for all statutory and legal compliances for all his buildings.
- Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.
- Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.
- Shall be responsible for planning end of life replacement of equipment’s in consultation with Technical SME.
- Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent recurrence of the client complaint.
- Review /suggest / approve plans and procedures for handling complaints or requests from building Clients or occupants
- Assist Clients, prospective Clients, and the building owners in space planning and estimating costs while maintaining established building standards
- Responsible for operation of M&E Services (Power, Water, AC, Lifts, FPS, STP), cleaning, Waste Management, Pest control, Gardening, Physical Security, Traffic & parking management, Food Court Management, AMC management
- Shall be responsible for attending to all emergency breakdowns in his buildings, as per contingency plans.
- Shall lead the response to any emergency in co-ordination with the outsourced team as per the Emergency Response Plan, during normal duty hours.
- Will be responsible for all safety and security compliance in the building..
- Provide technical assistance and advice on building operations systems including HVAC, electrical, energy management, plumbing, roofs, fire safety, environmental issues, security, and controls
- Ensure to keep thorough records regarding the property. This should include all income and expenses; list of all inspections, signed leases, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs, record of rent collection and insurance costs.
- Shall ensure all processes are followed in compliance of Quality management system and OH&S management system processes,.
- Shall ensure staff working in the building are regularly trained on Standard operating procedures, HIRA and permit to work. Shall insist on Annual training plan for all outsourced staff.
- Ensuring adequate supervision is available for processes in the building.
- Shall ensure risk assessment is conducted of all activities in consultation with on ground staff and adequate control measures are planned and implemented on site.