Sr Linux Engineer (L3)
NTT Corporation
- Hyderabad, Telangana
- Permanent
- Full-time
·Ability to learn and evaluate new technologies.
·Knowledge of the Linux kernel and kernel modules.
·Capable of writing proposals related to improving current infrastructure.
·Ability to perform presentations to customer/client audiences
·Ability to solve complex problems addressing the root cause of the issue.
·Log/system review for resolution or escalation of issues.
·Ability to identify tasks which should be automated and then write tools to automate them.
·Solid understanding of the Linux/Unix based operations system.
Ü System analysis
ü System performance tuning
ü Load Balancing
Ability to program in at least 2 languages (shell, Perl, Ruby and Python)
Solid understanding of networking.
·Professional familiarity with Configuration Management Tools such as the following:
Ø CFEngine
Ø Puppet
Ø Chef
Ø Salt
Ø Ansible/Docker
Understanding of Virtualization/Oracle HyperV and the ability to manage virtual machines.
Understand enterprise monitoring tools and management frameworks
Understanding of Incident Managment
·Experience with professional change management processes and procedures.
Understanding and ability to work within a highly available environment, including but not limited to financial, government, and medical landscapes.
·Familiarity with open source tools, bug tracking, resolution, and routine maintenance with security updates to alleviate potential exploits.
Knowledge and the ability to perform software installations/patching of operating systems.
Ability to perform system and file recoveries using the company standard backup solution.Key Roles and Responsibilities:
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Performs necessary checks, apply monitoring tools and respond to alerts
- Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
- Assists in analysing, assigning, and escalating support calls
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identifies opportunities for work optimization including opportunities for automation of work
- Coaches L2 teams for advance technical troubleshooting and behavioural skills
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
- May work on implementing and delivering Disaster Recovery functions and tests
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Relevant certifications include:
- CCNP or equivalent certification
- CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP
- VMware certified Professional: Data Centre Virtualization
- VMware Certified Specialist – Cloud Provider
- VMware Site Recovery Manager: Install, Configure, Manage
- Microsoft Certified: Azure Architect Expert
- AWS Certified: Solutions Architect Associate
- Veeam Certified Engineer (VMCE)
- Rubrik Certified Systems Administrator
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)
- SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
- SAP Technology Consultant
- SAP Certified Technology Associate - SAP HANA 2.0
- Oracle Cloud Infrastructure Architect Professional
- IBM Certified System Administrator - WebSphere Application Server Network
- Seasoned Managed Services experience handling complex cross technology infrastructure
- Seasoned experience required in Engineering function within a medium to large ICT organisation
- Seasoned working knowledge of ITIL processes
- Seasoned experience working with vendors and/or 3rd parties