Sr HR Operations Generalist
HERE Technologies
- Mumbai, Maharashtra
- Permanent
- Full-time
- Employee Life Cycle Management - Providing high quality HR administrative support and service for APAC Operations to ensure and sustain a great employee experience (onboarding, offboarding, leave of absence, time-off)
- Handling employee relationship issues like PIPs, handling employee related investigations like integrity issues, etc.
- Delivering new hire orientations and also ensuring seamless onboarding, leading to great new hire experience.
- Managing Employee Benefits administration for responsible countries
- Developing and up-keeping of the HR intranet in cooperation with other members of the HR Operations team
- Constantly reviewing and improving processes for alignment, efficiency and cost-optimization. Looking for and optimizing automation opportunities.
- Overall responsibility of ensuring HR processes are defined, documented and adhered to, with a keen eye for attention to detail.
- Facilitating deployment of global policies in responsible region. Reviewing and proposing changes / additions to local policies, employee communication, and deployment of the same. Providing market intelligence on policies, benefits, best practices, tactical solutions.
- Overall responsibility on regulatory compliance with regards to local employment laws.
- Effective HR vendor management including performance monitoring.
- Supporting any HR-special projects as and when assigned.
- The Operations team works closely with and provides various support to other HR teams within our organization like Business HR, Talent Acquisition team, Total Rewards, and HR PMO.
- The coming year in HR at HERE is super exciting as we are changing the HR operating model and we are replacing our HCM at the same time. Both projects will really bring our HR organization into the Future of Work, helping us to become a pro-active, engaging HR team. As a member of HR Operations team, you are essential in supporting the improvement and implementation of optimized processes and ensuring successful adoption in the APAC region.
- 5+ years of relevant experience in a multicultural HR shared services environment in the APAC region.
- Passionate about delivering exceptional customer service and meeting SLAs.
- Proficient in HR services, products, policies, and processes.
- Enthusiastic about Human Resources and its impact on organizations.
- Highly organized, disciplined, and detail oriented.
- Experienced with Excel and ERP systems (Oracle is preferred).