Trade and Transaction operator, NCT
- Bangalore, Karnataka
- Permanent
- Full-time
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
- Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances)
- Ensure specified quality of services at all levels of operations
- Ensure healthy and harmonious relationship with the sending locations
- Interface with the client / agent / custodian for resolution vide client calls / emails.
- Ensure he/she has assisted in creating proper backups through adequate cross training, within the department
- Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
- Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
- Generating reports in order to obtain periodic information on the inquiries received
- Always adhere to KOP and KPI Guidelines
- Assist with various projects, analysis, release testing, automation, process Improvement/re-engineering measures and other initiatives of the group
- Deliver daily assigned productivity target by meeting the required quality score
- Must communicate with staff, leads, and managers to coordinate operational processing within agreed time frames
- Always adhere to KOP and KPI Guidelines
- Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage
- Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage
- Good written & verbal English skills. Ability to converse clearly with internal staff via telephone and using written communication.
- Good typing speed with accuracy, MS Office (especially MS excel)
- Ability to provide high transaction productivity and high level of attention to detail.
- Flexibility to work in the shifts
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs