Senior IT Support Analyst

Under Armour India

Bangalore, Karnataka
Permanent
Full-time

14 days ago
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About Under Armour IndiaWe have expanded our global footprint with Under Armour India, a strategic capability hub in Bengaluru, designed to strengthen our global operations and accelerate innovation.Here, we enable athletes’ digital journeys with tech solutions they never knew they needed and can’t imagine living without. Our teams drive products from conceptualization to production, with a strong focus on consumer engagement and retail store experience.We combine art and technology with the athletes’ world of performance, sport, and fitness—working with the latest technologies across platforms.Job DescriptionPURPOSE OF ROLE:As an IT Support Senior Professional, you will be a key member of Under Armours Technology Operations team, dedicated to delivering exceptional technical support to our teammates. You will play a critical role in ensuring seamless technology experiences for our most senior leaders, often responding to urgent, after-hours support needs. Your expertise will help drive operational excellence and empower our executives to perform at their best.YOUR IMPACT (Job Responsibilities):

Serve as the primary point of contact for teammates for all IT support needs, providing prompt and Senior Professional assistance.
Troubleshoot and resolve issues across Windows, Mac, iOS, and Android devices, ensuring minimal disruption to executive workflows.
Provide expert support for Audio/Video and Vidcom equipment in executive offices and meeting spaces, including setup, configuration, and troubleshooting.
Respond rapidly to immediate and after-hours support requests, demonstrating flexibility and a commitment to service excellence.
Collaborate with other Technology Operations teammates to escalate and resolve complex technical issues.
Maintain accurate documentation of support requests, resolutions, and recurring issues to inform process improvements.
Deliver clear, empathetic communication to executives and admins, translating technical concepts into actionable solutions.
Proactively identify opportunities to enhance the executive technology experience, recommending improvements and best practices.

QUALIFICATIONS:

Bachelor's degree with typically 5 years of relevant experience orMaster'sdegree with typically 3 years of relevant experience or typically 9 years of relevant work experience without degree
Proven proficiency in troubleshooting Windows, Mac, iOS, and Android devices.
Strong working knowledge of Audio/Video and Vidcom equipment support.
Exceptional soft skills, including active listening, clear communication, and a customer-first mindset.
Experience in IT Service Desk / IT Support roles.
Strong knowledge of Windows, Microsoft 365, and Active Directory.
Hands-on experience with ITSM tools, preferably ServiceNow
Familiarity with supporting macOS / MacBook environments.
Experience supporting mobile platforms such as iOS (iPhone) and/or Android devices.
Ability to remain calm and Senior Professional under pressure, especially during urgent or high-impact incidents.
Demonstrated experience supporting senior leaders or high-profile users in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a collaborative team.
Technical certifications (e.g., CompTIA A+, Microsoft, Apple, AV/Video) are a plus.

WORKPLACE LOCATION:

Location: This individual must reside within commuting distance from ouroffice.
Work Schedule:This role follows a hybrid work schedule, requiring 4 days in-office per week

OUR COMMITMENT TOEQUAL OPPORTUNITY:At UnderArmour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. UnderArmourseeksto recruit, develop andretainthe most talented peoplerepresentinga wide variety of backgrounds and perspectives. Reasonable accommodations are available for applicants with disabilities upon request.

Under Armour India