About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Job DescriptionAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Responsibilities:
Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure
Complete all service now tickets in the queues
Perform upgrades and refreshes as needed within the environment
Able to resolve vulnerabilities when notified of items with a vulnerability
Able to provide audit information as requested
Provide technical support on incident calls as needed
Accurately log and document all information in the network infrastructure
Perform investigation and triage for alerts and events
Troubleshoot complex/multitier issues within the network infrastructure
Perform escalation of incidents to higher tier support groups, vendors, and other support staff
Perform monitoring and event management support for the entire network infrastructure
Accurately log and document all changes/incidents in Service Now ticketing system
Identify opportunities for improvement in the monitoring and event management tools and processes
Provide planning and vendor oversight for network change activity
Report key performance metrics to management
Qualifications Required Skills:
Strong written and verbal communication skills with the ability to interact with all levels of the organization.
Strong interpersonal skills.
Strong time and project management skills.
Familiarity with the following technologies Cisco networking (SDWAN, LAN, WLAN)
Familiarity with network troubleshooting tools/technologies Wireshark, tcpdump, SNMP, syslog, NetFlow
Required Experience & Education:
5-8 years of experience in Networking
Proven experience with support and operations of large-scale enterprise networks
College degree (Bachelor) in related technical/business areas or equivalent work experience.
CUCM ( Cisco Unified Communication Manager)
CUC (Cisco Unity Connection)
Desired Experience:
Experience with Cisco ACI
Experience with F5 load balancers
Experience with Palo Alto, Fortinet, and Cisco ASA firewalls
Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access
Experience with Python and other scripting tools
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
