Director - Workforce Management (WFM)
- Bangalore, Karnataka
- Permanent
- Full-time
- Actively partners with business unit leaders to build and implement workforce strategies that address dedicated and leveraged staffing needs, aligning with organizational objectives and growth trajectories.
- Leads hands-on development of workforce models and resource allocation plans, directly managing tools and frameworks to ensure staffing supply meets demand across global markets.
- Facilitates and runs workforce planning sessions with finance, talent acquisition, operations, and HR business partners, providing real-time insights and recommending actions based on evolving headcount, productivity, and attrition trends.
- Oversees and continuously improves global capacity planning processes, including setting up governance, defining cadence, aligning forecasting assumptions, and driving consistency across regions and functions.
- Designs and maintains operational dashboards to monitor bench strength, open requisition pipelines, time-to-fill trends, and utilization rates, using data to proactively identify and resolve workforce imbalances.
- Collaborates with finance and procurement to evaluate ROI of workforce investments, including contingent labor mix, outsourced services, and internal mobility, driving decisions based on financial performance and business continuity needs.
- Manages operational workforce rhythms (e.g., quarterly headcount reconciliation, ramp planning, hiring freeze impact reviews), ensuring timely delivery of workforce intelligence to executive leadership.
- Directly supports restructuring, M&A due diligence, and large-scale transformation initiatives by providing hands-on workforce impact assessments, redeployment planning, and reskilling pathways.
- Partners with talent teams to operationalize workforce programs, such as early talent pipelines, global rotations, leadership pools, and internal marketplaces, ensuring implementation is grounded in demand forecasts and capability gaps.
- Provides leadership to a team of workforce analysts and planners, setting clear objectives, managing workload, and reviewing outputs such as headcount tracking models, utilization reports, and forecasting accuracy metrics.
- BA/BS degree and 8-10 years’ relevant experience OR equivalent combination of education and relevant experience
- Proven experience building and operationalizing global workforce plans, including demand forecasting, supply analysis, and resource optimization across geographies and functions.
- Strong background in capacity planning, headcount modeling, labor mix strategy (FTE vs. contractors), and utilization analysis within a matrixed, fast-paced business environment.
- Demonstrated ability to work with executive leadership and influence business decisions using workforce and financial insights.
- Experience supporting large-scale organizational change, including M&A, divestitures, workforce restructuring, or cost-reduction programs.
- Strategic & Analytical Skills
- Expertise in workforce analytics and translating large data sets into actionable insights for senior leadership.
- Ability to perform complex scenario modeling, sensitivity analysis, and what-if forecasting to inform talent investment decisions.
- Deep understanding of business operations, financial levers (cost of labor, productivity, margins), and their connection to workforce dynamics.
- Advanced skills in Microsoft Excel, Power BI, or equivalent analytics and reporting tools.
- Familiarity with Workday, or similar HRIS platforms for headcount management and workforce tracking.
- Strong leadership presence with the ability to lead cross-functional teams and drive alignment across HR, Finance, and Operations.
- Skilled in facilitating stakeholder workshops, governance meetings, and executive reviews, with ability to synthesize complex workforce topics into clear business cases.
- Exceptional communication and storytelling skills, with the ability to translate workforce metrics into narratives that drive strategic action.
- Results-oriented, with a track record of delivering workforce plans on time, under shifting priorities and high-urgency scenarios.
- Strong management skills, including the ability to lead multiple workstreams, manage timelines, and ensure accountability across stakeholders.
- Hands-on approach with a bias for action, problem-solving, and continuous improvement.