Senior Manager - Productivity Tools

Gurgaon, Haryana
Permanent
Full-time

27 days ago

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.Learn more about our culture and how we make our employees happier through The Sprinklr Way.Job DescriptionAs the Senior Manager of Productivity Tools, you will play a pivotal role in optimizing employee efficiency and enhancing collaboration within our organization. You will be responsible for leveraging technology, particularly M365 applications, and other collaboration tools to drive productivity improvements. Additionally, this role encompasses oversight of audiovisual (AV) and office productivity initiatives, asset management, automation & AI, and leading a team of users to achieve these goals.Key Responsibilities:

Strategic Leadership: Develop and execute a strategic vision for productivity enhancements across the organization, aligning technology solutions with business objectives.

M365 Expertise: Possess an in-depth knowledge of Office 365 applications, such as Teams, SharePoint, OneDrive, and their capabilities, and leverage them to maximize employee productivity.

Collaboration Tech Stack: Manage and optimize the organization's collaboration technology stack, including video conferencing, instant messaging, and other relevant tools such as such as Teams, JetBrains, Dialpad, Atlassian etc

Productivity Improvement: Identify and implement technology-driven solutions to improve employee productivity, streamline processes, and enhance collaboration among teams.

Automation and AI: Implement enterprise automation & AI strategy to reduce manual efforts, improve workflow efficiency, and enhance overall productivity.

AV and Office Productivity: Oversee audiovisual technology solutions and their integration with productivity tools to ensure seamless communication and collaboration in the office environment.

Asset Management: Manage the organization's assets, including hardware, software, and licensing, ensuring compliance, cost-effectiveness, and optimal utilization.

Team Leadership: Lead and mentor a team of users and IT professionals, fostering a culture of continuous learning and development.

Vendor Management: Collaborate with technology vendors and service providers to ensure the organization has access to the latest tools and technologies.

Data Analysis: Monitor and assess the impact of productivity tools, providing data-driven insights and recommendations for continuous improvement.

Qualifications:

Bachelor's degree in information technology, Computer Science, Business, or a related field.

Proven experience in managing and implementing productivity and collaboration tools, preferably within a large enterprise.

Strong knowledge of Office 365 applications, SharePoint, Teams, and other relevant Microsoft tools.

Development experience in building, customizing, and integrating productivity and collaboration solutions.

Familiarity with audiovisual technology and its integration with office productivity tools.

Experience in leading and managing cross-functional teams.

Exceptional problem-solving skills with the ability to think strategically and execute tactically.

Strong project management and organizational skills.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Ability to stay updated with emerging technology trends and their applicability to productivity and collaboration.

Why You'll Love Sprinklr:We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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