Customer Support Role - International Voice process (0-1 yrs) Navi Mumbai (After-Sales/Customer Service)
HIRD
Navi Mumbai, Maharashtra
Permanent
Full-time
2 months ago
Qualifications: BSc, BCom, BBA, BA,Mode - Work From OfficePerks:- Cab Drop facilityShift - US Shift, Saturday & Sunday Fixed Off- 5 days working.Pay scale :- 3.10 LPA (20 K In Hand)Any BPO Experience with complete documents available will be an added advantage.1. Provide exceptional customer support for networking-related issues via voice and email channels.2. Handle customer inquiries and complaints with a professional and empathetic approach.3. Troubleshoot basic networking issues and provide first-level support.4. Collaborate with teams to resolve customer concerns effectively.5. Document customer interactions and maintain accurate records in the system.6. Work on data-driven modules and prepare reports using Excel.7. Adhere to process guidelines and ensure compliance with SLA (Service Level Agreements). (ref:updazz.com)