Senior Platform Support Engineer

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt's Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through toYOU WILL BE DOING· Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).· Analyze application and DB (RDS, MySQL) performance investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing· the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance· understanding of basic computing concepts like DNS, IP addressing, Networking, and· participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical· communicate with customers on technical issues when· to guide junior engineers when needed· the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and· , implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request· continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround· with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative· adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational operational documentation, including system diagrams, contact lists, and escalation· compliance with relevant security and compliance· and coordinate scheduled maintenance activities with minimal impact to serviceYOU BRING· Bachelor's degree in Computer Science, Information Technology, Engineering, or a related· of 6-8 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).· Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through· understanding of cloud computing concepts, architectures, and services on both AWS and Azure· knowledge of containerization and orchestration technologies, specifically technical accountability and operational to work in a 24/7 operating· managing and troubleshooting network connectivity, including VPNs and connections to external· with monitoring tools and practices, with experience in setting up and responding to· experience with log management and analysis tools, preferably Elastic· knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance· with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management· problem-solving, analytical, and troubleshooting skills with a data-driven with Grafana systems and dashboards is a· communication (written and verbal), interpersonal, and presentation· to work effectively under pressure and manage multiple priorities in a fast-paced· in developing and documenting operational procedures and· with automation tools and scripting languages (e.g., Python, Bash) is a· working in a SaaS environment is highly desirable.· knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance· with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management· problem-solving, analytical, and troubleshooting skills with a data-driven with Grafana systems and dashboards is a· communication (written and verbal), interpersonal, and presentation· to work effectively under pressure and manage multiple priorities in a fast-paced· in developing and documenting operational procedures and· with automation tools and scripting languages (e.g., Python, Bash) is a· working in a SaaS environment is highly desirable.We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $Min,000 - $Max,000 annually.You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational required for this role, you will:Complete security & privacy literacy and awareness training during onboarding and annually thereafterReview (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):Data Classification, Retention & Handling Policy
Incident Response Policy/Procedures
Business Continuity/Disaster Recovery Policy/Procedures
Mobile Device Policy
Account Management Policy
Access Control Policy
Personnel Security Policy
Privacy PolicySaviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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