Product Consultant

Gurgaon, Haryana
Permanent
Full-time

1 day ago

Recruiterflow is an AI-first RecOps platform built for ambitious agencies. We offer an integrated ATS & CRM along with a host of automation features designed to optimize your RecOps. We're not just building software—we're transforming how recruiting agencies operate. Our platform streamlines hiring into a structured sales process, enabling agencies to close positions faster, engage top talent, and scale with ease. We've secured a spot among the top 5 players in the industry, and our next goal is breaking into the top 3 within three years.We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. In this role, you will handle customer inquiries, provide effective solutions, and guide users through various product features and functionalities. Strong communication skills and the ability to build client trust are essential. Experience with help desk software is a plus.Your contributions will be instrumental in strengthening our reputation by delivering outstanding customer consultation and support throughout the sales and post-sales experience.Job Timings: Rotational day and night shifts.
Location: Hybrid (Delhi, Noida, Gurugram, Bengaluru).
Responsibilities:

Be our customers' first point of contact, providing friendly and efficient consultation and support.
Help our clients be the best at what they do by explaining the platform functionality and tools.
Investigate and troubleshoot internal and customer-reported issues and provide follow-ups to the clients.
Use a variety of software and tools to track and manage customer interactions.
Work with other teams to ensure a consistent client experience.
Would be interfacing with existing clients via phone, email, chat and web meetings – needs to have strong communication skills and the ability to interact with International clients.
This is a global role, the candidate needs to be flexible to support the time zone assigned to him/her.
The candidate will also be expected to gain, document, and share knowledge related to the scenarios faced and coach team members to preempt roadblocks while providing support as well as create supporting collaterals
The candidate will be expected to constantly enhance their knowledge via internal and external channels and also maintain an up to date awareness

What Makes you a Great Fit:

1-3 years of experience in customer consultation and support.
Strong oral and written communication skills, with the ability to communicate technical concepts in simple, accessible language.
Ability to work independently and as part of a team.
Strong problem-solving skills
Excellent customer servicing skills - maintaining strong relationships with clients, enabling them to understand our platform and assisting them with insights for business growth
Analytical bent of mind- Ease of working with Data via MS Excel, Internal Software & Desktop application skills with the ability to learn & adapt to new technologies
A desire to provide excellent customer service.
Maintains composure under pressure
Fast learner with strong technical understanding
Experience with a ticketing system, such as Zendesk, Zoho Desk, Intercom, etc
Nice to have: Experience with Jira, Looker.

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