ASSOCIATE CONSULTANT
HCLTech
- Chennai, Tamil Nadu
- Permanent
- Full-time
Experience supporting high volume production support environment.
Experience configuring fiber-based tape and disk environments consisting of IBM tape libraries and tape devices, EMC Data Domains infrastructure.
Experience configuring Data workload SQL/Oracle/VMware backups and troubleshoot backup failures with defined SLA.
Experience with support, troubleshooting and problem resolution for SQL/RMAN/Exchange/VMware backups.
Experience with backup and DR recovery technologies and techniques encompassing architecture, design implementation and support functions.
Experience with IBM Spectrum Protect for backup failures troubleshooting s and client upgrades.
Strong knowledge on Linux and windows operating system for managing enterprise backup servers.
Good understanding of networking protocols
Basic knowledge on both UNIX and Windows scripting to prepare scripts for agent upgrade and deploy using industry standard tools (Lumension, puppet and etc.).
Ability to handle escalation for backup failures and taking appropriate steps.
Demonstrated ability to provide technical recommendations on backup architecture."
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.