Team Leader Customer Service- Travel
PEOPLEOCITY LLP
- Goregaon, Maharashtra
- Permanent
- Full-time
Job Description-· Assist members with understanding program benefits and consult them on travel portal inquiries· Resolve questions and be able to process all travel inquiries· Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.· Field inbound calls or make outbound calls for the majority of your shift· Personally, responsible for individual customer satisfaction and resolution· Collaborate with team members, partners to ensure resolution· Manage loyalty related questions from clients· Update CRM internally· Able to take email, chat and voice requests from clientsRequirements4-6 Years of Travel experience required· Minimum 1-2 years of experience in a call center environment as Team Lead· Good communication skills with fluency in English· Experience servicing a Domestic customer base· Airline, Travel and Resorts experience preferred· GDS Travel Software experience desirable but not mandatory· Able to learn new process quickly and adaptable to change· Comfortable making outbound and taking inbound calls