GN- Public Service - Platforms - Manager
Accenture
- Gurgaon, Haryana
- Permanent
- Full-time
- Social Services + (Employment, Pensions, Education, Child Welfare, Government as a platform, Digital Citizen Services)
- Global Critical Infrastructure Services (Urban & city planning, Smart Cities, High Performing City Operating Model)
- Admin (Citizen experience, Federal Funds Strategy, Workforce Strategy, Intelligent Back Office, Revenue industry strategy, Post & Parcel)
- Leverage your extensive knowledge of Public Service, Social Welfare, Child Welfare, Family Welfare, and Case Management to provide strategic consulting services to clients worldwide.
- Collaborate with clients to identify opportunities for technology-driven transformations that enhance program effectiveness and citizen engagement.
- Utilize your technical proficiency in CRM platforms, particularly Salesforce (in areas of case management and citizen engagement), to design and implement CRM solutions tailored to the unique requirements of Social Welfare, Child Welfare, Family Welfare and public assistance programs.
- Lead CRM implementation projects, ensuring alignment with industry best practices and regulatory compliance.
- Develop and implement architecture strategies for government and sovereign cloud environments on a global scale, addressing security, scalability, and compliance.
- Provide expert guidance on cloud adoption, migration, and ongoing management for public sector clients.
- Identify and evaluate opportunities for technology integration between CRM platforms, grant management systems, and other relevant technologies to optimize cross-border program management and data sharing.
- Stay updated on emerging platforms and technologies in the Social Welfare sector, including Grants Management, and assess their applicability for international use.
- Build strong and enduring client relationships, acting as a trusted advisor and collaborating on project delivery and global transformation initiatives.
- Lead and manage consulting engagements, ensuring successful project execution within international contexts, budget constraints, and timelines.
- Strong analytical, communication, and cross-cultural collaboration skills.
- MBA from a Tier I institute or a degree in Public Administration, Social Work, or a related field.
- 8-10 years of consulting experience, with a focus on Public Service, Social Welfare, Child Welfare/ Family Welfare/ Case Management, administering public assistance programs and technology solutions.
- Extensive experience in designing, configuring, and implementing CRM solutions, particularly Salesforce, within the context of Social Welfare and related programs.
- Expertise in Government and Sovereign cloud architecture, with relevant certifications (e.g., AWS, Azure, Google Cloud).
- Familiarity with international Grants Management platforms and other relevant technologies.
- An opportunity to work on
- Potential to
into everything—from how you service your clients to how you operate as a responsible professional. * Personalized training modules to develop your
to grow your skills, industry knowledge and capabilities * Opportunity to thrive in a
that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atAbout Accenture Strategy & Consulting:Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit|At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference,Equal Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.