Delivery Dispute Analyst

• Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc
• Profile should understand how to dispute , what is the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.
• Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.
• Achieve KPIs that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.
• Provide clear, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
• Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.

• Quick learner
• Client support
• Mailbox Management
• Resolve issues, and follow up on open items.

• Proficiency in English language with excellent oral and written communication skills and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy
• Education Qualification - Bachelor's degree or equivalent experience.
• 6+ years of rigorous hands-on experience preferably in a complex, fast paced, matrix and challenging work environment. Excellent Excel skills and various restaurant digital platforms

Mancraft Consulting