As the Billing and Collections Analyst, you will work on customer billings, credit and collection, and all related system activities. The ideal candidate will have experience with cash application. This role will report to the Senior Manager of Revenue and Technical Accounting. Duties And Responsibilities Billing operations - Ensure efficient and timely payment applications and billing management. Promptly respond to billing-related inquiries from both external and internal parties. Assist with credit/rebills, credit memos, write-offs, and customer set-up process. Develop, implement and maintain desktop procedures for billing operations. Credit and Collections - Ensure efficient and timely cash collections from customers. Follow up with aged receivables and escalate them, as needed, to the supervisor and other appropriate departments such as sales and legal. Cross-functional collaboration - Work collaboratively across departments (engineering, product, legal, customer operations, sales operations, etc.) to continuously improve billing, collections, and reporting processes for efficiency, scalability, and customer experience. Compliance - Assist with audits including external financial and tax related audits as well as ad hoc due diligence requests. Special projects - Perform other special projects and analyses as directed by management. Qualifications And Experience Bachelor's Degree (preferred in Business, Accounting, or Finance). 2+ years of progressive billing operations/cash collections experience. Working knowledge of Oracle and Salesforce. Advanced computer skills especially in Microsoft Excel. Strong interpersonal and communication skills, including excellent written, oral, listening and presentational skills and ability to work well under pressure and interact at all levels are also required. Strong organization skills and detail oriented mindset Ability to manage multiple projects and deadlines with limited supervision. Teamwork is essential to the group, so it is critical that the candidate interacts with other team members and manages collaboratively and effectively