DesignationTechnical SpecialistNo. of Positions1Experience2.5-5 YearsSkill (Primary)Data Center-Network Data-Network DataQualificationB-TechJob Description (Posting).Network Data L2 RoleResponsibilities & QualificationsResponsibilities i. Adhering to SLAsii. Mentoring / Training Team Membersiii. Handling tickets / requestsiv. Perform root cause analysisv. Troubleshooting technical issuesvi. Defining processes and ensuring that the processes are adhered tovii. Oversees and is responsible for successful completion of Installation, configuration and migrationviii. Ensure maximum uptime according to the SLA ix. Understanding of Multi-geo support environmentx. Responsible for building / maintaining a test environment xi. Improves and maintains customer and employee satisfactionxii. Suggests new technologies and design changesxiii. Monitoring and maintaining SLA requirements by the team membersxiv. Testing / Auditing/processes as required from time to timexv. Identify Skill gaps and plan for training / knowledge updatingTechnology Knowledge i. Router - Ciscoii. Switch Cisco and Aristaiii. Meraki Ciscoiv. WLAN Ciscov. WLAN Appliance Cisco and Arubavi. IPAM - Infobloxvii. WAN Optimizer - Riverbedviii. Packet Shaper - Bluecoatix. Terminal Server - Ion systemsx. Load Balancer - F5Qualifications i. 5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environmentii. Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & Wirelessiii. Excellent communication and conversation skills (Verbal and Written) Perform root cause analysisiv. Able to handle high pressure v. Experience on Cisco (Routers/Switches)vi. Experience on Wireless technologies Cisco, Aruba to Ensure maximum uptime according to the SLA vii. Should Knowledge on Cisco & Meraki Productsviii. Should have experience in Cisco Meraki switches MS100, MS200, MS300, MS400ix. Should have experience in Cisco Meraki MX100, MX84 MX250, MX450x. Should have experience in Cisco Meraki WLC/Access point xi. Experience installing and troubleshooting Meraki Wi-Fi networksxii. Handling troubleshooting calls related with Routing, Switching, Wireless, Meraki & VPNxiii. Good hands-on experience with OS upgrades of different vendors devices.xiv. knowledge of load Balancers & Optimizers, Riverbedxv. knowledge of DNS, DHCP and IPAM solutionsxvi. Hands on technologies like IP addressing schema, VLSM, DHCP, DNS etc.xvii. Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.xviii. Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought processxix. Experience on any cloud technologies or SDN technologies will be an added advantageSoft Skills i. Excellent communication and conversation skills (Verbal and Written)ii. Good documentation skillsiii. Should have excellent customer handling skillsiv. Able to handle high pressure situationsv. High level of acceptancevi. Can drive HCL s value and its methodologyCertifications - ITIL v3- CCNA-R&S or equivalent associate (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
