DevOps Lead - L1
- Bangalore, Karnataka
- Permanent
- Full-time
- Problem Management, Root Cause Analysis, and Resolution:
- Conduct thorough root cause analysis to determine the underlying causes of issues.
- Engage in debugging processes to reproduce and verify issues before applying fixes.
- Utilize defect reporting mechanisms to document issues accurately for future reference
- DevOps Ecosystem Management:
- Support and manage the integration of various tools within our platform environment, ensuring seamless interoperability between commercial, open-source, and custom solutions.
- ServiceNow Proficiency:
- Utilize ServiceNow for ITSM processes effectively to streamline support operations. This includes ticket management, incident response and change management.
- 24/7 Operational Support:
- Actively participate in a 24x7 on-call rotation, providing prompt resolution to critical issues impacting platform stability and service delivery.
- Configuration Management:
- Leverage tools like Ansible, Puppet, or Chef to maintain desired system configurations across the platform's diverse environment.
- Automation and CI/CD Pipelines:
- Enhance efficiency by automating routine tasks and optimizing continuous integration and continuous deployment (CI/CD) pipelines.
- Performance Monitoring and Optimization:
- Monitor system performance metrics to identify bottlenecks and areas for improvement. Implement strategies to enhance reliability and speed of deployments.
- Collaboration and Communication:
- Work closely with cross-functional teams (including development, operations, and client-facing groups) to align technical tasks with business objectives.
- Experience:
- 3+ years of experience in a DevOps role.
- Proven track record of supporting integrated technology platforms.
- Experience with ServiceNow for ITSM processes.
- Experience with operational support and management of one of more of the following tools is required; Kubernetes, Teleport Remote Access, ServiceNow, Prometheus, Grafana, Mimir, or Loki.
- Experience managing and supporting Kubernetes clusters and mission critical workloads running on them
- Technical Skills:
- Proficient in using debugging and diagnostic tools.
- Experience with IT service management frameworks such as ITIL.
- Ability to document and communicate findings effectively for stakeholder engagement.
- Strong understanding of configuration management systems (e.g., Ansible, Puppet, Chef). Ansible preferred.
- Strong understanding of Kubernetes concepts such as Pods, Deployments, Services, Ingress, Helm Charts and their proper use.
- Knowledgeable about monitoring tools and practices. Prometheus and Grafana experience preferred.
- Experience in leveraging CI/CD pipelines in an operational environment is beneficial.
- Provide customer support/ service on the DevOps tools
- Timely support internal & external customers escalations on multiple platforms
- Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module
- Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost
- Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems
- Follow escalation matrix/ process as soon as a resolution gets complicated or isn't resolved
- Provide knowledge transfer, sharing best practices with the team and motivate
- Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Incase of performance issues, take necessary action with zero tolerance for 'will' based performance issues
- Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation
2. CSAT Manage service tools
Troubleshoot queries
Customer experience
3. Capability Building & Team Management % trained on new age skills, Team attrition %, Employee satisfaction scoreMandatory Skills: Ansible Tower .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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