Client Support Senior Analyst - Treasury
ION Group
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Independent support case management of a high volume of client reported application issues that can be either financial or technical in nature.
- After-hours (on-call) work potentially required on a rotational basis
- Troubleshooting, analysis and information gathering of complex support cases.
- Documentation of application issues for escalation to Product Development.
- Client facing communication and conference call management with client representatives.
- Ownership of projects and initiatives assigned by Support Management.
- Submission of application related information into a shared knowledge base
- Contribute updates to documentation for improved application knowledge across the Support Group
- Strong knowledge of Support Group processes in a financial or commodity related field required.
- Understanding of advanced technology concepts preferred.
- Knowledge of the Software Development Lifecycle required.
- Knowledge of finance and business terminology required.
- Strong problem solving and analytical skills required.
- Self-motivated and service minded;
- Able to work independently as well as within a team;
- Excellent verbal and written communication skills required.
- Able to read and understand contract with clients and being commercially aware.