IT Manager
Hilton
- Surat, Gujarat
- Permanent
- Full-time
- Maximize and protect hotel profitability through the leverage of IT, training and operational best practices.
- Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts.
- Identify and propose opportunities to augment revenue.
- Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly.
- Responsible for the management and control of all IT expense according to an agreed plan.
- Ensure a business continuity plan is established and tested for all parts of the business.
- Ensure the highest possible IT service is provided to the agreed standards and best practices.
- Work with Business Management to expedite access and better utilization of information.
- Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
- Ensure guest IT queries are managed to defined standards with minimal risks.
- Ensure brand standards are communicated and maintained for Guest and Business Service.
- Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
- Consistently promote the brand and encourage the use of the brand by IT suppliers.
- Ensure IT resources are maintained in the hotel to support the commercial & business needs.
- Identify and ensure all hotel data has ownership and accountability within the organization.
- Ensure a successor is identified and trained to the standard.
- Provide IT support to other Hilton hotels when required.
- Cross train other hotel IT personnel to provide cover.
- Manage and monitor local vendors and / or local representatives of global / area vendors.
- Ensure that hotel data is secured and in line with stated standards and best practices.
- Ensure access control is in line with stated standards and best practices.
- Ensure regular self-evaluations of IT practices are completed and communicated.
- Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access registration and safety.
- Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.
- Communicate status, risks, opportunities to the General Manager, hotel Management and Regional & Area IT Management.
- Adhere to the hotel’s security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
- Manage local implementation projects.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities.
- University degree, majoring in IT, with relevant certificate(s).
- At least 2 years of experience in the same position in the hospitality industry.
- Proficient in Microsoft Office applications
- Good communication and interpersonal skills.
- Proficient in English to meet business needs.