What you'll do As a Delivery & Onboarding Executive, you will be a Business customer liaison, ensuring services meet customer's needs, order is placed efficiently and accurately, address any queries and resolve any emerging problems that our customer accounts across Fixed (and Mobile TBC) might face. In summary we are here to ensure that our customers are set up for success from the time they place an order with us until their service is delivered. This requires proactively engaging and communicating with our Customers across all segments at various touchpoints along their journey. Key accountabilities: Deliver personalised support and a top class experience to Vodafone's Business customers during the Delivery process. Ensure that a customer's order requirements matches their expectations. Set accurate and detailed expectations on service installation and support provided. Make any order amendments if required. Keep the customer informed of the status of their delivery at all stages during the journey. Complete the onboarding journey from a customer and a Delivery perspective Core competencies, knowledge and experience Proven customer engagement experience or experience as a customer Service Representative. Strong phone contact handling skills and active listening. Familiarity with ordering systems and processes. Customer orientation and ability to adapt/respond to different types of characters and requests. Excellent communication and presentation skills. Ability to multi-task, prioritise, and manage time effectively. Must have technical / professional qualifications: Proven experience in a customer facing role. Excellent communication skills. Strong analytical and problem-solving skills. Ability to work under pressure and meet deadlines. Knowledge of delivery systems and processes. Strong customer service skills. What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status. Together we can.
