AREAS OF RESPONSIBILITYExecutes all accounting activity related to tracking and expediting accounts receivable§ Performs accurate and timely mailing of invoices to customers with recent activity, attaching pertinent back-up§ Posts payments received and reconciles theses payments to open invoices§ Follows up on all accounts in arrears§ Researches declined bank cards and other credit card charge backs for justification and validity§ Balances accounts receivable system to the general ledger on a routine basis§ Balances and adjusts all house accounts weekly§ Ensures transfers from guest ledger to city ledger are accurate and done in a timely fashion§ Assists in the preparation of month end reconciliation and in the final monthly closing of the accounts receivable systemManages the different payments types:§ Copies, checks and distributes all city ledger accounts to appropriate debtors§ Liaises with Financial Controller regarding the status of new and existing debtor accounts§ Receipts and allocates payments from various sources i.e. cheque, credit card and direct transferMaintains all necessary files and registers for accounts receivable:§ Maintains all necessary files and registers for accounts receivable§ Keeps relevant files in an ordered and retrievable system§ Performs any other duties or task as directedCreates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis§ Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel servicesAdheres to hotel policies and procedures:§ Attends work on time and as scheduled.§ Follows hotel grooming, hygiene and dress standards.§ Maintains safety hazards by following all safety rules and procedures§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment§ At all times projects a favourable image of Hotel to the public
